Certifications

We are proud of the quality of our work

We place great emphasis on professional methods, standardised processes and high quality systems. Our customers benefit from the following certified expertise and technologies, among others:

Quality management

Certified in accordance with ISO 9001

Our management system is certified in accordance with ISO 9001.

  • We have consistently aligned our core processes to our customers’ requirements and needs.
  • We document feedback from our customers and use it to continuously improve.

The person who benefits most of all from this is you. Our standardised, methodical way of working guarantees the high quality of our services.

 

Our quality was successfully certified in accordance with ISO 9001:2015 in 2017.

 

Translation management

Certified processes

We work with more than 350 translators worldwide, who currently translate into more than 30 common languages from all regions of the globe. In order to manage this diversity efficiently and securely, we have established standardised process and had our entire translation management certified in accordance with ISO 17100.

 

Certified in accordance with ISO 17100

Our customers benefit from this because:

  • All translations are created exclusively by native speakers.
  • We have thoroughly tested our translators and translation service providers.
  • Our translations pass trough multiple quality assurance stages.
  • We maintain your translation memory or create a translation memory for you to keep the future translation workload as low as possible.
  • If requested, we go beyond pure translation and also localise your text and documentation.
  • We deliver all translations quickly and in your required format.

 

Across v6.3 certified

Our translation processes have also been certified by Across. Dokuwerk’s translation management has successfully attained certification in the following modules: System administration, project management, terminology, and translation.

 

With Across v6.3, we can adapt our translation processes flexibly to your requirements. We allow our customers to access their translations online via the Across Language Server. This allows customers to review and approve documents and texts promptly without having to install the program themselves.

Content management

Certified by SCHEMA

“Complex documents made easy”

...Is the claim of Schema GmbH. Schema ST4 is one of the leading content management systems for creating and publishing complex documents. The term “complex documents” refers to extensive documents that are put together from individual modules, subject to versioning, and usually translated. This applies to operating manuals, data sheets or even catalogues.

 

Schema silver partner

We are a Schema silver partner and have our own ST4 installations on which we create technical documentation and catalogues for our customers. As a partner, we always have the latest version of ST4.

 

Certified by Schema

In addition, we are a Schema-certified consultant as well as a certified service provider and translation service provider. Regular training and ongoing discussion with Schema in Nuremberg guarantee a high level of competence and support for you. In other words: we are familiar with the entire range of possibilities with ST4 and make this knowledge available to you. 

 

Full service offer

  • Consulting for the introduction of Schema ST4
  • Support with migrating the content of your existing data
  • Training of editors and translators
  • Coaching in efficient and secure use
  • Adjustments to the configuration and development of new publication processes

 

You can find out more about our full ST4 offering at dokuwerk.de/schema. Benefit from our experience of numerous customer projects throughout the entire content management and translation processes.